Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Authors Guild. He received his Masters and Doctorate from the University of SouthernCalifornia.
Joseph has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute’s Patient Experience Journal (PXJ), and is on the founders’ council of CustomerExperienceOne. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.
Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger.
Dr. Michelli has partnered with event planners like you for more than 20 years. In that time, he has come to realize that his job is not to just share best-practices from his work with companies like Starbucks, Zappos, The Ritz-Carlton Hotel Company, UCLA Health System, and the Pike Place Fish Market, but also to help you succeed with all aspects of your event experience.