In this week’s blog, I discussed about humanizing the experiences you deliver. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact. The […]
Click HERE to watch video. Is Santos a Synonym for Lying? In the movie Catch Me If You Can, Matt Damon’s character Frank Abagnale Jr. was a con man who made believe he was a Pan Am pilot, a doctor, and a prosecutor. In The Talented Mr. Ripley, Jude Law’s […]
A recurring theme throughout my career as an author, public speaker, and business consultant has been, “All business is personal.” Amidst the rush for revenue generation and product development, companies sometimes overlook the importance of fostering deep personal relationships with their employees and clientele. Here are four tips to drive […]
You think you’re not in sales, but everybody is in sales. Everybody has to find new customers. You might be a small business owner and say, “I need to find more customers. How do I go out and do that?” Let’s walk through 10 things that you can be doing […]
Free is often an illusion. It looks free and may be advertised as free, but it’s not free. I’m not saying a company that claims something is free is lying. As consumers, we must be careful and understand the difference between what is truly free and what is perceived as […]
Unfortunately, many businesses still fall short when it comes to delivering an Ultimate Customer Experience®. Because of this, they not only suffer in terms of retaining customers, but they also lose out on the referral business that can group their company. I’ve been on a crusade for over two decades […]
Top Takeaways: Spending time with your customers is a great opportunity to understand their challenges, share best practices, and learn from them. Employee experience (EX) has a significant impact not only on customer experience but on overall business growth. In a blind study conducted on a US retailer with more […]
Home Tiny Habits You Can Do Today to Improve Your Life Living your best life means something different to everyone. Your definition may be drastically different from the people close to you or your co-workers. One of my favorite moments last week was talking to my Lyft driver. A retired […]
I’ve spent the past 4 weeks on the road working with CEOs and teams all around the US and Canada, and I’ve found one thing that everyone is asking: “What can I do to support my team in being great at what they do, and help them see how individually […]
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Support Is an Investment, Not an Expense by Dave […]
This week, we feature an article by Miika Makitalo, CEO of HappyOrNot, the company behind the Smiley Touch™ customer experience improvement solution and a leader in data analytics. He discusses how feedback and data analytics can make or break the customer experience. The customer experience has come a long way […]
In this week’s blog, I discussed about the What,” “How,” and “Why of Customer Engagement. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please […]
Leading an employee who isn’t a team player can be a challenge. My best executive coaching clients are committed to building a work environment of collaboration and teamwork. A work environment in which all of their employees work together to reach common goals. The challenge is when they have one […]
In today’s competitive and global business environment, customer experience is the great differentiator. Unfortunately, while many businesses claim to put customers first, few create raving fans. Let’s explore the role customer engagement (as opposed to customer satisfaction) plays in predicting and driving repeat business and referrals. The “What,” “How,” and “Why of […]
I was talking with an executive the other day and we got into a discussion about the crises of the stock market, crypto, the war in Ukraine, and the real estate industry. One of the comments he made was that leaders are inserting themselves into more meetings to protect their […]
“Please put me back on hold. I want to keep listening to the music,” said nobody, ever – unless they were listening to the hold music at the Kansas City Foot and Ankle medical practice. The owner of this four-office podiatry practice with seven doctors and 25 staff members, Dr. […]
Click HERE to watch video. Being Bad at Something Good. This morning’s run was even tougher than usual. My legs felt like lead weights, I couldn’t seem to suck in nearly enough air, and no matter how hard I tried to keep up, the friends I was running with just […]
Introduction: Artificial intelligence (AI) has been gaining popularity in various industries, promising increased productivity and efficiency. However, recent events surrounding a New York lawyer, Steven Schwartz, have highlighted the potential dangers of relying too heavily on AI tools in the legal profession. After discovering that he had used ChatGPT, a […]
Introduction Look, I realize that I’m prejudiced. However, I genuinely believe that in today’s world, the customer experience is everything. Customers, whether B2B or B2C, expect to be treated with respect, courtesy, and efficiency when interacting with your organization. Unfortunately, this is not always the case. Many companies fail to […]
In this week’s blog, I discussed about designing and delivery differentiated customer experiences. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact. The […]
Recently the amazing leaders of Pfizer Rare Disease invited me to share with 600 cross-functional professionals who are committed to bringing breakthroughs that change people’s lives. This is one of the most respected divisions within the 200-year-old company, whose core values of courage, demonstrating excellence, standing for equity, and experiencing […]
Click HERE to watch video. What do Kiss and Bobby Ingram have in common? During her introduction to the 2023 UBA conference I spoke at in Brussels last month, our emcee told us that Kiss had played on the same stage in the arena. So when it was my turn […]
Home Why Leadership is Tougher Now in Today’s Workplace The crises, challenges, and changes continue to stress leaders, managers, and employees at all levels. Many people are finding it difficult to respond and react the right way due to the confluence of factors that they did not have to think […]
In today’s competitive business landscape, you must constantly innovate and adapt to stay ahead of the curve. One of the most critical aspects of this is providing an Ultimate Customer Experience® (UCX). A UCX can be the difference between a thriving business and a struggling one. Let’s explore the importance […]
Over the years I’ve discovered two types of leaders. Maybe you’ll recognize these two types of leaders and see yourself in one roll or the other. I can say that, at one time, I have fallen into one category of leader but now I feel that I’m in the other […]
Click HERE to watch video. Why Do You Blog? This blog was born in June 2007. Since then, it has come out every single week without fail. Because the posts should be timely and relevant, they’re generally not written too far in advance. Unfortunately, that sometimes means scrambling to finish […]
With conference season heating up it’s important to know how to promote your next conference. You can lay all the necessary groundwork, and make all the necessary plans, for the world’s best conference—but if nobody actually shows up for it, all your effort is for nothing. And taking an “If […]
In the world of corporate events, hiring a professional speaker and keynote speaker can transform an average occasion into an unforgettable experience. I have presented to over 1200 audiences as a keynote speaker and have seen how the right speakers can transform and event. But, with so many options available, […]
My best executive coaching clients ask me why employees leave in waves and how to stop them. On the one hand, the equation is pretty simple: Employees like to be at a company where they feel important and valued. People want to feel like they are able to use their […]
Click HERE to watch video. Graceful Degradation. The late comedian Mitch Hedberg joked about how an escalator cannot break; it simply becomes stairs. In engineering, this evolution is called graceful degradation. Web developers constantly strive to create better, faster, and more accessible websites. Graceful degradation is essential here because it […]
How can we include remote employees in team building activities? There’s a lot of value in periodically bringing all of your employees together for a team building exercise. When done right, these team building activities can improve communication, foster cohesion, and bolster morale. Team building is harder than it used […]
Home Leadership is a vital component of any successful organization. Leadership is the ability of an individual to guide and inspire a team towards a common goal. A strong leader not only sets the direction for their team but also creates an environment that supports and empowers individuals to achieve […]
In my first business book, “ALL Business is Show Business,” I wrote about the importance of emotion in creating and delivering the Ultimate Customer Experience.® Emotions are powerful drivers of behavior–and they have been since the beginning of time. It seems that we’re hardwired to feel certain ways when we […]
Developing quality relationships is the second distinct condition you can cultivate to increase your AE (Absolutely Exceptional) factor. Quality Relationships. Relationships are the currency of your future, and the core theme and purpose of all social engagement is to create relationships. That is why www.facebook.com, www.twitter.com, and www.linkedin.com thrive—millions of […]
“Don’t drop the monkey on me” were the words that I heard from a CEO of a company. I looked at him puzzled and wondered what in the world did he mean? As the facilitator, I wasn’t sure where to go with this and then, he explained to a room […]
Southwest Airlines halted all their operations this past Tuesday morning, citing “intermittent technology issues.” By 1 PM/Eastern, 43% of the airline’s schedule was delayed. The airline released a statement saying that an issue with a “vendor-supplied” firewall (I’d hate to be that vendor) caused data connection problems within its operations […]
Pounding feet, dozens of sneakers, sweat, conversation, and a buzz in the air! This is what I witnessed while teaching a class at an insurance company. During lunchtime I saw men and women walk past me, and then a few minutes later I saw the same people walk right by […]
As the world continues to recover from the COVID-19 pandemic, the landscape of networking has evolved dramatically. Gone are the days when we took for granted the bustling energy of crowded local networking events, national conferences, trade shows, and other business events. As people adapted to the new normal, remote […]
Leadership There are questions to ask your transformational leadership expert when you start the hiring process. When you hire a transformational leadership expert, or really any kind of business coach, it’s with the expectation that they can help you make some key changes to your life, your team, and your […]
Welcome back to “Making Waves at C-Level”. The podcast has been on hiatus for much of the last 6 months…but now we are back. As I often teach…. we have to try new things. Thus for a while, I am stepping away from interviews, and doing short episodes with ideas […]
Want to be a leader who positions their people to build a wildly successful organization? Want to be the leader that employees commit to, love working for, and are always willing to go above and beyond to ensure the success of the organization? Want accountability in your team, insane profits […]
Scientists experimented with laboratory rats to measure their motivation to live under different circumstances. They dropped a rat into a jar of water that had been placed in total darkness, and they timed how long the animal would continue swimming before it gave up and allowed itself to drown. It […]
Employee recognition is one of the keys to keeping your team members motivated. The question becomes how to recognize your employees without hurting anyones feelings. When employees do good work, they want to feel their boss sees it and appreciates it; recognition, whether through words of affirmation or through bonuses […]
ChatGPT as Your Sales Coach is a real idea for sales professionals. I have written about how many in the speaking industry waste a lot of money on “coaches” to help them grow their speaking business, as most give basic advice. Well now AI can do that for free. Maybe […]
Looking to hire a speaker coach? Speaker coaches have popped up everywhere. Speaker coaching is a BIG BUSINESS. In this blog post I am referring to coaches and courses who promise to help you build a speaking business, not coaches who help you with your presentation skills. These are two […]
Did you know that great leaders build cohesive teams? You may have a lot of exceptional talents in your company—but if those talents aren’t working harmoniously, you don’t truly have a team. The good news is, there is much you can do to bring those talents together into something cohesive […]
Everyone is talking about AI. Some people are incredibly excited about it while others have dread. I was kind of mixed about it until I realized all of the things that AI can’t do. *AI cannot replace any of the things that make us unique, human or valuable to other […]
I was teaching a class on how to have a brilliant year and took the participants through an exercise to eliminate their Brilliance Blockers – you know, things that prevent you from doing your best. One of the questions I asked this eager-beaver group was, “What do you need to […]
I have shared with my audiences and coaching clients recently about how to maintain positivity in your company culture. You can’t force people to be happy—least of all your employees. What you can do, however, is create a workplace culture that promotes positivity. This is a worthwhile undertaking, and for […]
Have you ever heard this before? Recently I heard someone ask, “Is it still cheating if you don’t get caught?” and I just stood there in disbelief. What does getting caught or not getting caught have to do with whether or not you cheated? By this reasoning, then it’s not […]
by Dr. Rick Goodman on April 2, 2023 Time Management blindspots are something everone should consider. What’s the most important resource you have—as an entrepreneur, a manager, a business leader, or simply as a person? Simple: It’s your time. That’s the one thing you can never get more of, the […]
Learning how to handle diffficult personalities at work is a key skill of any solutions oriented leader! Managing difficult personalities can be a draining experience, whether it’s in the workplace, within your social circles, or even within your own family. The key to dealing with these individuals is to first […]
As an entrepreneur you may be wondering how to increase your income with ChatGPT. Everyone seems to be talking about it! In today’s business environment, you are going to want to get started with artificial intelligence. Here are some ways to grow your business and increase your income with open-ai. […]
Tomorrow is International Women’s Day, a day to celebrate and empower women all around the world. It’s a day to reflect on how we can take care of ourselves, the people who depend on us, and other women in our communities. Here’s a shocking stat… it’s 2023 and still only […]
by Dr. Rick Goodman on March 7, 2023 Making your dreams a reality is not as difficult as it may seem. I have seen many people go from dreamer to achiever in 5 simple steps and I believe you can also. Did you know that nearly everyone has some form […]
Are you looking for the best keynote speaker to give your event the edge? Finding a great keynote speaker can be overwhelming, with so many options available. We’ve got you covered! In this blog post, we’ll walk you through how to choose the best keynote speaker that fits your needs. […]
“I’m going to hold you accountable.” This is what I hear many leaders say. The truth is that holding people accountable doesn’t work. That is a taskmaster / servant relationship. This relationship does not inspire people to choose to be accountable, to be their very best. Only when someone is […]
As a business owner or CEO, you likely wear many hats and have a lot on your plate. Personal branding can help you hone in on what makes you unique and stand out from the competition. But what exactly is personal branding, and what can you expect from working with […]
https://carolynstrauss.com/wp-content/uploads/2023/02/Supergraphic.mp4With the big game on Sunday, fans and observers are focused on what the Quarterbacks will do, what the Kelce brothers dynamic may be (this to me is so exciting), how the teams will play, and who wins. With that in mind, how is your team faring this season? In […]
Very frequently I get asked the question, “How do you develop great leaders?” It is a question as old as time. And it is a very important question. Great leaders develop great leaders. Great leadership is all about growing people and preparing them and the organization for a bright future. […]
There are many reasons why companies should offer employees a self-improvement plan because it can benefit both the employee and the company in many ways. With the 2022 great resignation its critical that companies find a way to attract and retain employees. When companies offer employees a self-improvement plan they […]
Personal branding is becoming an essential part of career success in today’s competitive job market. A personal branding coach can help you develop the right strategies to build and promote your brand, establish yourself as an expert in your field, and gain recognition from potential employers or clients. But with […]
ChatGPT Explained is important when understanding what Artificial intelligence can do to grow your business. ChatGpt is a state-of-the-art language generation model developed by OpenAI. It is considered one of the most advanced natural language processing (NLP) models available. The model has been trained on a massive amount of text […]
When working with one of my clients this week, it is becoming more and more clear that peopling is the skill that is most crucial in getting more done with less. Knowing what each person contributes to the team and letting them bring thier working genius to each project, keeps momentum […]
If you want to know how entrepreneurs use self-improvement to achieve success just ask a serial entrepreneur like me! For the last thirty years I have studied the most successful people in the world. Entrepreneurs like Richard Branson, Steve Jobs, and Bill Gates have one thing in common when it […]
by Dr. Rick Goodman on January 18, 2023 There are 5 steps for becoming an entrepreneur that I have followed over the past 30 years when I have started a new business. Starting a business can be a challenging and rewarding experience, but if you have a roadmap, it is […]
What leaders should know about strategic planning is critical, if they want to build stability and consistency in today’s business world. When you’re the leader of a team, whether it’s a team of 10 or a team of 10,000, it’s critical to be grounded in the present, but also to […]
Creating a successful one word business them can be vital for your success in the new year. Every year for the past thirty years I have decided on a one word theme for my business.As a result of this my business has grown every year. Many companies and individuals choose […]
Do you accept constructive feedback? I’ve said in the past that one of the greatest gifts a leader can give to team members is the gift of honest feedback. Taking the time to provide a quick word of encouragement or constructive criticism can go a long way toward showing employees […]
Do you know how solutions oriented leaders communicate with empathy? There’s a great technique that I’ve been using for years, and it’s called “The Three F’s. Which stands for Feel, Felt, and Found. I understand how you feel. I felt that way too. And I found that if you do […]
In order to assess your organizational culture to make changes its important to develop questions that will point you in the right direction and I know these ten questions for assessing your organizational culture will put you on the right path. So What is Organisational Culture? The way I explain […]
Solutions Oriented Leadership is a key focus for managers and entreprenuers around the globe. Solutions oriented leadership improves retention and helps your organization to attract top talent globally. Discover how solutions oriented leadership can help your organization in this podcast. Check out this episode!
Have you ever heard of the sit to stand exercise that is a great little physical therapy tip if you sometimes find yourself struggling to stand after sitting at the table without using your arms to stand up? Or to get yourself off the sofa without using your arms for […]
Dr. Rick Goodman with this special edition of the Solutions Oriented Leader Podcast. I hope you’re staying safe wherever you are in the world. The Solutions Oriented Leader ‘Your Comprehensive Guide to Achieve World-Class Results was chosen as one of the best leadership books in Singapore. The Top Best in […]
Great companies focus on health and wellnness. It enhances employee retention and aid in the recruitment and hiring of new team members. When your team prioritizes personal health and wellness, it’s a win for everyone. They enjoy a higher quality of life, while the company itself benefits from higher productivity, […]
Does your companies culture keep you up at night? There’s a reason why company culture has become such a big focus for companies both large and small. Studies show, time and time again, that culture can make or break performance, team cohesion, employee retention, and recruitment. Is it Time to […]
When you’re booking speakers for your event, they must be made aware of their exact role. There are two types of speakers you should consider hiring for an event: your keynote speaker and guest speaker. Both speakers add value to the event, but what’s the difference between the two? What’s […]
Click HERE to watch video. Let’s just do it already. “What are we waiting for? Let’s just do it already.” I said. We were sitting in an agency creative meeting exactly 21 years ago and one of our art directors had just come up with a brilliant solution for our […]
If you are suffering pain in your lower back around the lower vertebrae, groin pains, hip pains, numbness of the butt cheeks whilst sitting, then there is a very good […]
Nowadays, everyone has at least one social media account. While your social media platforms can be an avenue to express yourself and connect with your peers, you can also use them to your advantage to build a personal brand. What is personal branding? Fundamentally, your personal branding refers to the […]
One of the most common sources of SI instability is pregnancy and childbirth. Those kids really change your life in more ways than you bargained for. Not that all of […]
Are you suffering from back pain? Is your pain concentrated in that dimple in your back? Does the pain go down your leg and stop at your knee? Are you […]
Simple adjustments in the way you stand, sit, hold your phone, use your computer, or even sleep, can alleviate a multitude of problems just by improving your posture. So before you panic, check in with your posture first! Consistently adjust your posture! Keep Regular Checks On Your Posture STOP – […]
Price differential the real feature of membership. It’s very interesting that a lot of association executives association volunteer leaders and others seem to think that the feature of membership or the benefit of membership is something like…the meeting or other things in which Members can participate. Here’s the thing…if […]
Everything we do comes down to two choices. Apologies to Morgan Freeman. We generate, or we tolerate. We can generate a working business process, or we tolerate uneven results. We can generate new leads, or we tolerate a “feast and famine” cycle. We generate new clients, or we tolerate being […]
We want to talk a little bit about business growth. Since, of course, that’s what people get in touch with us to do. And when we have clients, they often come to us with things they’ve heard, passed down from generation after generation of business people, and they’ve taken them […]
Company founders sell better than other team members. This has been the case since long before Steve Jobs got on stage to show us “one more thing.” Need proof? People want to “deal with the owner (founder)” whenever possible. It is the “VIP” treatment. We want to believe in heroes, […]
How to grow a stable, unstoppable business with Stable Scaling! Scaling your business is a buzzword, right? We all want to scale. Let’s scale. Let’s grow. Let’s all get bigger. Let’s get swole. Scale. Up and to the right, man. Woo hoo! I got a bright future in sales, […]
The post Ed Rigsbee’s Raw & Unedited with David Tharp: Live to Virtual…Content, Expo & Networking appeared first on Ed Rigsbee association and membership growth.
Dr. Chris Gray, CEO at Veterinary Emergency and Critical Care Society shares his organization’s journey in converting their planned live annual conference into a virtual experience. Of the many recommendations, the idea of a live command center during the virtual event really made the difference in quickly resolving challenges as they […]
Laura Farr, Executive Director American Association of Naturopathic Physicians 300 New Jersey Ave NW, Suite 900 Laura.Farr@naturopathic.org Tips to Share Key Markers 93% fewer expenses 79% less exhibitor income 55% higher registrations 7% higher registration income Structure: Usually a 3 day conference Modified to Day 1 started at 4:00 – 7:00 […]
Tom Papas, Executive Director Western States Roofing Contractors Association shares his perspective on following bylaws, leader fiduciary responsibility and quality governance. He suggests association executives rely on the law, common sense and empirical knowledge to stay on course. The post Ed Rigsbee’s Raw & Unedited with Tom Papas (WSRCA): Going […]
I trust that if you’re one of my fans, you are heartbroken about the events of the past week. I know that I certainly am not only heartbroken for what has happened this week, but also for what my friends and colleagues have been enduring for a lifetime due to […]
During the time that we are all dealing with COVID-19, rebuilding our network and recommitting is one of the very good things that we can be doing. This is the first part: designing a network. (Proper Networking Is Underrated) Your network is everything. It will pick you up when you […]
In today’s world of social media, it’s easy to get intimidated by other people’s online profiles and their professional bios, especially on LinkedIn. Often online profiles show a series of similar jobs leading to a top position. We can feel like our own past lives and experiences don’t translate well […]
Challenge yourself by celebrating the effort! @simasays #cocktailnapkinquote #personalbrands #swayfactor Click To Tweet On July 25th of this year I set a goal: By my birthday, I will launch an online training course teaching job seekers about personal branding and social networking. And on Tuesday I did it. Time to […]
If you want to be remembered, be memorable @simasays #cocktailnapkinquote #personalbrands #swayfactor Click To Tweet Coming home from a program I did for the Minnesota chapter of MPI this past week, I found myself thinking about how people can become more memorable, be memorable. Clients are always asking for training […]
The groups we work with or speak to are energized after learning this new modern approach to work. They are hungry for more and ready to implement these concepts within their teams and their organizations. One of our core beliefs at Reality-Based Leadership is to share as much content as […]
As someone whose first business was with a family member (my mother), I’ve learned a bit about starting a business venture with family. Here are my do’s and don’ts: DO the paperwork. With family members it’s easy to go with a verbal agreement to start the business – especially if […]
As the owner of 12 businesses over the last 25 years, advertising has always been part of my marketing plans. Early in my career I worked as a production manager at a radio station and later I owned an advertising agency. These experiences taught me the following about advertising on the […]