In this week’s blog, I discussed about ways to ensure customer experience excellence during this most challenging time. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your […]
At The Accountability Institute we get calls from leaders all the time. Many times, a leader calls to say they want help with their people; they want their people to be more accountable. As soon as we hear this, I know that there is an accountability problem and a workplace […]
In an article for Computer Weekly titled Efficiency to Empathy: Customer Experience in Cost-of-Living Crisis, Madeline Bennet encourages urgent action to improve customer experiences. Madeline writes: A recent survey of 2,000 shoppers from customer engagement software and services supplier Verint highlights the importance of customer experience (CX) for how businesses […]
A restaurant took its most popular item off the menu. It had been on there a long time, and the owner decided it was time to make a change, even though it was his guests’ favorite dish. A company changed its invoicing terms. It wanted to tighten its terms to […]
What’s your plan to stay in touch with the customer after the sale? Too many salespeople land a customer and then go out and try to get another customer. Hey, wait a minute! The cheapest customer you’re ever going to get is the one you already have. 1. Delivering […]
Click HERE to watch video. Are you living for the weekend? The other morning, I hopped into an elevator and hit number 27 on the way up to a meeting. I looked over and saw one of the people I was going to meet standing in the elevator behind me. […]
Making Valuable First Impressions Creating Amazing Experiences that Make Customers Come Back (Again and Again) Shep Hyken interviews Dominic Constandi, client services and customer success leader and Chief Customer Officer at ZoomInfo. He shares what customer service professionals can learn from their own experiences and use to create lasting value […]
HOME SERVICES: Speaking Advising / Coaching Online Courses ABOUT MARY: About Testimonials Mary’s Charities My Photo Albums Is Remote Work Really Here to Stay? Yes. Probably. Maybe. Leaders, managers, and team members are still struggling with the idea of remote work and how to make employees successful. Various groups are […]
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. When CEOs Engage Directly with Customers by G. Tomas M. […]
Thank goodness I’ve been able to experience another year around the sun. As a result, I’ve been reflecting on what I would tell my 40-year-old self about life, based on failure, successes, sadness, and joy. Take a risk and never play it safe. When I was contemplating leaving Disney, all […]
If a healthcare facility, practice, clinic, hospital or most any medical entity wanted to create a medical ethics program from scratch, what might be the most important components? As a medical ethics keynote speaker and medical ethics consultant, I can point to any number of important components a solid program […]
This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic, an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service. Effective customer service should contribute to a positive relationship between the […]
In this week’s blog, I discussed about ways to drive a culture of team member and customer appreciation. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX […]
(Part 3 of an ongoing series) Good ethics in business is far too often a relative term. In my work as a business ethics motivational speaker, business ethics consultant and book author, I have witnessed far too many examples of companies claiming their outstanding record on diversity and inclusion, and […]
Thanks for spending time with me this year through my posts and books. I’m also grateful to people around the world who continue to entrust me to help them elevate team member and customer experiences. This time of year typically provides a time for reflection and a context for expressing […]
Creating customer amazement is a foundational concept I cover in almost every one of my customer service keynote speeches. I’ve always preached that to amaze customers, we must simply be better than average all the time. While I’ve thought a lot about this over the years, lately I have been […]
Click HERE to watch video. Are You Answering the Question Nobody’s Asking? I was. And – dagnabbit – I’m a marketing guy. I should know better. For years I’ve been selling myself as a branding speaker. After all, I helped build brands for companies including AmEx, Bacardi, Citi, Discovery Channel, […]
If you model your behavior after a top performer, it’s amazing how you can become one, too. I know these 10 things are going to resonate with you. What can you start practicing today? 1. Leverage time. Top performers protect their time. The fourth quarter is a shorter quarter anyway, […]
As a student of hospitality for the past 35 years, I am always excited to see how the best in class inspire their workforce. Recently, John Hart, a global senior director with Marriott Meetings & Events, invited me to share with the heart of the house. These 250 people managers […]
(Part 3 of an ongoing series) Fraud begins with individuals, not companies. As a business ethics keynote speaker, business ethics consultant and author, I have learned that companies caught in scandals were driven there by employees who felt to be above the law. Ethical Dilemmas: How scandals damage companies William […]
In this week’s blog, I discussed the ways to help your team and organization emerge Stronger Through Adversity. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your […]
Can you still prospect in the months of November and December? Yes, you can. Putting in the effort now boosts your fourth quarter, while simultaneously setting up the new year for success. Let’s walk through 10 strategies and approaches that you can use to prospect during Q4. 1. Thanksgiving week […]
Click HERE to watch video. Knowledge is Power. Really? We’ve all heard that “knowledge is power.” We all know that the key to gaining knowledge is to gather information. And in today’s world of big data, we all know that gathering information is easier than ever. But how come we […]
HOME SERVICES: Speaking Advising / Coaching Online Courses ABOUT MARY: About Testimonials Mary’s Charities My Photo Albums 7 Energizing Activities to Jump-Start Your Day Mornings can be a tough part of the day. Maybe we did not sleep well. Maybe we are not getting enough sleep on a regular basis. […]
After two years of interviews and a psychological analysis from the Gallup organization, I was finally hired to work at the Walt Disney World Resort. I had four different jobs in seven years. It was a magical experience. However, in 2003, after being promoted to Sales Director and New Business […]
In today’s world, your customers are perhaps your company’s most valuable asset. Customers can make or break your business, so it’s important to always treat them with care and respect. While there is no one-size-fits-all strategy for the customer experience, some best practices are essential if you want to remain […]
Your current customers are an untapped source for sales. Of course, current customers can’t be your only focus. That would lead to a dry or clogged pipeline. But if your pipeline is looking okay, and you need another year-end sales strategy to meet your goals, it’s time to go back […]
Click HERE to watch video. I learned about the power of referrals from a very good friend who is an extremely talented and successful speaker. Besides being one of the three most influential inspirations and mentors for my own speaking career, this person is also a constant source of new […]
Every week I am blessed to learn about a company and how it impacts an industry. Recently, after two date changes due to the pandemic, I was finally able to serve Great Lakes Wine & Spirits. This is an 80+-year-old company in Detroit, Mich., USA that has over 1,000 employees. […]
If your workplace culture stinks, people will leave. If you have an amazing workplace culture, other organizations will try to steal your people. What kind of workplace culture do you have? What type of workplace culture do you want? What do you do? Employee Retention Starts With a Great Workplace […]
HOME SERVICES: Speaking Advising / Coaching Online Courses ABOUT MARY: About Testimonials Mary’s Charities My Photo Albums It is Time we Reengage, Renew, and Reignite Our Desire to Find Solutions. Early in my Navy career I had a boss who told me that one of my main jobs was to […]
Click HERE to watch video. Let’s talk about repetition and learning. Intel did it. And then they did it over and over and over again. They tacked a few seconds on the end of almost every major computer company’s TV ads with a directive to buy a computer with “Intel […]
https://thesaleshunter.com/wp-content/uploads/2022/10/Sales-GIF-1×1-v2.mp4 Sure, you’ve got a number to hit, but prospecting looks a little bit different in the fourth quarter. Time isn’t on your side. So what do we most need to focus on? See my 10 insights below on how to adjust for success in the 4th quarter. 1. Know […]
HOME SERVICES: Speaking Advising / Coaching Online Courses ABOUT MARY: About Testimonials Mary’s Charities My Photo Albums How to Stay Calm and Focused During a Crisis Everyone has a natural response to the stress caused by a crisis. Some people seem to be easily overwhelmed, while others seem to become […]
We recently booked two major events for me as a keynote speaker in January 2023. One was a group where a member of the C-Suite had me speak at his meetings for two previous employers. The other was from a CEO of a group I addressed about a decade ago. […]
In order to assess your organizational culture to make changes its important to develop questions that will point you in the right direction and I know these ten questions for assessing your organizational culture will put you on the right path. So What is Organisational Culture? The way I explain […]
Association community building is very important. It is the most important thing that associations have to offer. In the past the education was king of the association offerings, but with all the access to learning online, the community is what people need the most. I am a keynote speaker who […]
HOME SERVICES: Speaking Advising / Coaching Online Courses ABOUT MARY: About Testimonials Mary’s Charities My Photo Albums Building Confidence and Resiliency Through a Crisis: Training, Tools, and Leadership Matter Many people freeze during a crisis. Think about the last time you witnessed a medical emergency, an automobile accident, or a […]
I submitted one of my success guides to an international company for distribution. A few weeks later, a “Dear John” email arrived in my mailbox. It stated: “After careful review of the information submitted, it has been decided that our distribution enterprise WILL NOT be accepting your success guide.” The […]
As a person who has traveled all over the world and grown up in the hospitality industry, I know brilliant customer service when I feel it in my bones. Well, that’s what I experienced in Key West, Florida, with my bride. Everyone went out of their way to make sure […]
Solutions Oriented Leadership is a key focus for managers and entreprenuers around the globe. Solutions oriented leadership improves retention and helps your organization to attract top talent globally. Discover how solutions oriented leadership can help your organization in this podcast. Check out this episode!
Employee retention is one of the hottest topics in business as we move into 2023. There are many conversations about the “Great Resignation” (which has continued for two years) and “Quiet Quitting” and how this is impacting companies. People keep leaving, and finding talent is more difficult than ever. According […]
Seeking a Manufacturing Keynote Speaker? Employee Retention is a hot topic for manufacturing companies. Everyone I talk to is concerned about finding and keeping talent, and this world of “Quiet Quitting” has become a hot topic that is having a real impact on the human resources function in all industries. […]
I was late for a Zoom call this morning. I didn’t look at my calendar first thing this morning, started working on something in my studio, and I overlooked it. It’s on me. I messed up. So, what do I do now that I’ve messed up? What do I say […]
There are moments in life when you hear wisdom that causes you to stop in your tracks and examine everything you ever knew about leadership. Well, that happened to me in Sioux City, Iowa, USA. Adam Baumgartner, VP of Demand Operations for Wells Enterprises, recently invited me to share my […]
This episode is co-produced with the Austin Technology Council. ATC is a 30 year old association focused on promoting and facilitating growth of technology companies in Central Texas. Over the past three decades the business ecosystem in Austin has changed, and ATC is actively changing, too. Learn more at https://AustinTechnologyCouncil.org. Today […]
Sales skills for lawyers is something that should be taught in law school. Too often lawyers in big firms are years into their practice before they realize they need to have a strong book of business, or they could be pushed out of their firm. The lawyers who understand that […]
Contrary to what many seem to think, vulnerability is not a sign of weakness. Instead, it is indicative of courage and strength. Think back to any act of courage in the past, and you will be surprised to see an aspect of vulnerability showing through. All great leaders have this […]
Have you ever heard of the sit to stand exercise that is a great little physical therapy tip if you sometimes find yourself struggling to stand after sitting at the table without using your arms to stand up? Or to get yourself off the sofa without using your arms for […]
If I have said it once, I’ve said it a thousand times: I love my work. Recently, Sean Tresvant, Chief Branding Officer for Taco Bell, invited me to spend time with the marketing team at the picturesque Seabird Resort in Oceanside, California. I showed up ready to share my latest […]
Does positive thinking really create better results? When my late wife, Sheri, and I were first married, her father took me aside to give me advice I’ve never forgotten: “Think big, and you will be.” My great friend, Dr. Tony Alessandra, related that when he was working on his Ph.D. […]
Often, we think consistency is just about doing things again and again until we see results. However, if you’ve ever been in a rut, you know practice does not always make perfect. So why do we struggle so much to get it right?To really see movement in your life, you […]
I hear this all the time, “We can’t afford to let anyone go because I can’t find enough good people.” So, in other words, there are people within the organization that still get to draw a paycheck even though they may not do a good job, they may not be […]
Remember the first day of school? “What did you do on your Summer Vacation?” was the question we all got when we went back to school after summer vacation. When I grew up, school started the day after Labor Day. That’s today. And the first question the teacher would ask […]
Dr. Rick Goodman with this special edition of the Solutions Oriented Leader Podcast. I hope you’re staying safe wherever you are in the world. The Solutions Oriented Leader ‘Your Comprehensive Guide to Achieve World-Class Results was chosen as one of the best leadership books in Singapore. The Top Best in […]
Great companies focus on health and wellnness. It enhances employee retention and aid in the recruitment and hiring of new team members. When your team prioritizes personal health and wellness, it’s a win for everyone. They enjoy a higher quality of life, while the company itself benefits from higher productivity, […]
Does your companies culture keep you up at night? There’s a reason why company culture has become such a big focus for companies both large and small. Studies show, time and time again, that culture can make or break performance, team cohesion, employee retention, and recruitment. Is it Time to […]
When the world around you is running hot, it’s essential for you to stay cool. I don’t remember a time when there was so much aggression and meanness in the culture. Your challenge is how you will deal with it. Perhaps this situation is a result of tearing down the […]
Every day, more emails land in my inbox offering an opportunity to take a course or participate in a program designed to help grow my business or advance my financial standing. While there’s no doubt that — like everyone else — I’d love my business to expand and my bank […]
Teams are having to do “more with less”. Everyone is. Optimizing each team member’s strengths and genius’, they can have the confidence to lean on each other, avoid burnout, and know who has their back and why. With the Table Group’s, Working Genius tool as the baseline, a teambuilding workshop […]
In order to grow your business, you’re going to have to trust that your staff members are capable of getting the job’s done that you assign to them. That means you’re going to have to do something that may be uncomfortable for some of you and easy for others. You’re […]
The Great Resignation is in full swing. People are quitting their jobs. It is rampant. But it is important to understand that people, for the most part, are not retiring. People are resigning from companies where they do not feel like they belong. They are resigning where they do not […]
As a leadership coach and keynote speaker, I interact with teams of all kinds—including many virtual teams. Telecommuting and remote collaboration technology have changed the way we work, and the benefits are striking. Companies can reduce overhead and provide their employees with more flexibility; employees, in turn, often love the […]
Do you want to know how transformational leaders deliver employee feedback? You should because it leads to an increase in workplace engagement and creates happy work environment. Here’s a simple truth about human nature: We all like to be praised when we do something well. Very few of us enjoy […]
What if competition was all in your head? What if it was only about you? Instead of comparing yourself against someone else’s current state of being, what if you only looked at yourself and where you are in comparison to where YOU’VE been. That is the Pursuit of Better. I […]
When you’re booking speakers for your event, they must be made aware of their exact role. There are two types of speakers you should consider hiring for an event: your keynote speaker and guest speaker. Both speakers add value to the event, but what’s the difference between the two? What’s […]
With the meeting industry heating up people want to connect and and knowing how to choose a conference speaker is critical to your meetings success. There’s a lot riding on your choice of conference speaker. In a very real way, it could make or break your event. After all, the […]
Click HERE to watch video. Let’s just do it already. “What are we waiting for? Let’s just do it already.” I said. We were sitting in an agency creative meeting exactly 21 years ago and one of our art directors had just come up with a brilliant solution for our […]
Organizational Culture and why we need it is a question I get asked often as an executive coach. Let’s examine why it’s so important and how it benefits your employees and your customers. The definition of organizational culture is best summarized this way. It is the combination of beliefs, assumptions, […]
Would your company benefit from a 4 day work week? In the UK, as they deal with massive labor shortages, they are spending the next 6 months experimenting with giving workers and companies the 4 day work week experience. If you are thinking of trying this (several of the companies […]
When I was doing the research for my book The Solutions Oriented Leader one fact became apparent. Great organizations understand how solutions oriented leadership improves employee retention for several reasons. Employees don’t want to work for a pushover or a boss. They certainly don’t want to work for someone who […]
by Dr. Rick Goodman on May 25, 2022 Great companies focus on health and wellness. It enhances employee retention and aid in the recruitment and hiring of new team members. When your team prioritizes personal health and wellness, it’s a win for everyone. They enjoy a higher quality of life, […]
by Dr. Rick Goodman on May 23, 2022 Maintaining employee experience when leadership changes is a focus of human resources professionals around the world. Where does employee experience come from? That’s a more complicated question than you might think. My personal belief is that it emanates largely from the people […]
There’s a reason why company culture has become such a big focus for companies both large and small. Studies show, time and time again, that culture can make or break performance, team cohesion, employee retention, and recruitment. Is it Time to Rethink Your Company Culture? If you’re thinking about making a […]
If you are suffering pain in your lower back around the lower vertebrae, groin pains, hip pains, numbness of the butt cheeks whilst sitting, then there is a very good […]
Nowadays, everyone has at least one social media account. While your social media platforms can be an avenue to express yourself and connect with your peers, you can also use them to your advantage to build a personal brand. What is personal branding? Fundamentally, your personal branding refers to the […]
by Dr. Rick Goodman on April 19, 2022 Hi this is Dr. Rick Goodman the Team Building expert and author of the book Living a Championship Life “A Game Plan for Success” with your next episode of the Championship Challenge. Last time we covered the S.M.A.R.T formula of goal setting […]
One of the most common sources of SI instability is pregnancy and childbirth. Those kids really change your life in more ways than you bargained for. Not that all of […]
Your personal brand represents who you are to the public to make others recognise who you are. Your personal brand makes you unique and helps you stand out from the competition. With a solid personal brand, you can build bridges to a more robust network and attain your personal and […]
Are you suffering from back pain? Is your pain concentrated in that dimple in your back? Does the pain go down your leg and stop at your knee? Are you […]
“Who needs a motivational speaker when we can just amp up the incentives?”“Why hire a speaker if we can give out bonuses instead?”“What can this speaker do that our leaders can’t?”“We know our people more, why ask an outsider to motivate them?” Here are some common hesitations of companies whose […]
Price differential the real feature of membership. It’s very interesting that a lot of association executives association volunteer leaders and others seem to think that the feature of membership or the benefit of membership is something like…the meeting or other things in which Members can participate. Here’s the thing…if […]
POWERFUL TRAINING PROGRAMMES CREATE POWERFUL BRANDED CULTURES FACT: Employees play a big part in the success of a brand. A culture that celebrates their importance, constantly connects them with the brand and rewards their milestones affect their work in an organisation. Successful brands know how to sell to their customers […]
https://www.youtube.com/embed/W6ZLAOdiWUMWhat would you think if I said you could lose 5 Lbs in 5 seconds or even 5 minutes? I don’t want to lead you astray so,… what if you just looked 5 Pounds lighter? We have all seen the before and after pictures of weight loss. They are always […]
Everything we do comes down to two choices. Apologies to Morgan Freeman. We generate, or we tolerate. We can generate a working business process, or we tolerate uneven results. We can generate new leads, or we tolerate a “feast and famine” cycle. We generate new clients, or we tolerate being […]
We want to talk a little bit about business growth. Since, of course, that’s what people get in touch with us to do. And when we have clients, they often come to us with things they’ve heard, passed down from generation after generation of business people, and they’ve taken them […]
Company founders sell better than other team members. This has been the case since long before Steve Jobs got on stage to show us “one more thing.” Need proof? People want to “deal with the owner (founder)” whenever possible. It is the “VIP” treatment. We want to believe in heroes, […]
How to grow a stable, unstoppable business with Stable Scaling! Scaling your business is a buzzword, right? We all want to scale. Let’s scale. Let’s grow. Let’s all get bigger. Let’s get swole. Scale. Up and to the right, man. Woo hoo! I got a bright future in sales, […]
The post Ed Rigsbee’s Raw & Unedited with David Tharp: Live to Virtual…Content, Expo & Networking appeared first on Ed Rigsbee association and membership growth.
Dr. Chris Gray, CEO at Veterinary Emergency and Critical Care Society shares his organization’s journey in converting their planned live annual conference into a virtual experience. Of the many recommendations, the idea of a live command center during the virtual event really made the difference in quickly resolving challenges as they […]
Laura Farr, Executive Director American Association of Naturopathic Physicians 300 New Jersey Ave NW, Suite 900 Laura.Farr@naturopathic.org Tips to Share Key Markers 93% fewer expenses 79% less exhibitor income 55% higher registrations 7% higher registration income Structure: Usually a 3 day conference Modified to Day 1 started at 4:00 – 7:00 […]
Tom Papas, Executive Director Western States Roofing Contractors Association shares his perspective on following bylaws, leader fiduciary responsibility and quality governance. He suggests association executives rely on the law, common sense and empirical knowledge to stay on course. The post Ed Rigsbee’s Raw & Unedited with Tom Papas (WSRCA): Going […]
I trust that if you’re one of my fans, you are heartbroken about the events of the past week. I know that I certainly am not only heartbroken for what has happened this week, but also for what my friends and colleagues have been enduring for a lifetime due to […]
During the time that we are all dealing with COVID-19, rebuilding our network and recommitting is one of the very good things that we can be doing. This is the first part: designing a network. (Proper Networking Is Underrated) Your network is everything. It will pick you up when you […]
In today’s world of social media, it’s easy to get intimidated by other people’s online profiles and their professional bios, especially on LinkedIn. Often online profiles show a series of similar jobs leading to a top position. We can feel like our own past lives and experiences don’t translate well […]
Challenge yourself by celebrating the effort! @simasays #cocktailnapkinquote #personalbrands #swayfactor Click To Tweet On July 25th of this year I set a goal: By my birthday, I will launch an online training course teaching job seekers about personal branding and social networking. And on Tuesday I did it. Time to […]
If you want to be remembered, be memorable @simasays #cocktailnapkinquote #personalbrands #swayfactor Click To Tweet Coming home from a program I did for the Minnesota chapter of MPI this past week, I found myself thinking about how people can become more memorable, be memorable. Clients are always asking for training […]
The groups we work with or speak to are energized after learning this new modern approach to work. They are hungry for more and ready to implement these concepts within their teams and their organizations. One of our core beliefs at Reality-Based Leadership is to share as much content as […]
As someone whose first business was with a family member (my mother), I’ve learned a bit about starting a business venture with family. Here are my do’s and don’ts: DO the paperwork. With family members it’s easy to go with a verbal agreement to start the business – especially if […]