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Other News

Customer Service

You Need to Deliver Extraordinary Customer Experiences – Now More Than Ever (Infographic)

In this week’s blog, I discussed about ways to ensure customer experience excellence during this most challenging time. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your […]

Customer Service

You Need to Deliver Extraordinary Customer Experiences – Now More Than Ever

In an article for Computer Weekly titled Efficiency to Empathy: Customer Experience in Cost-of-Living Crisis, Madeline Bennet encourages urgent action to improve customer experiences. Madeline writes: A recent survey of 2,000 shoppers from customer engagement software and services supplier Verint highlights the importance of customer experience (CX) for how businesses […]

Finance

Is Remote Work Really Here to Stay?

HOME SERVICES: Speaking Advising / Coaching Online Courses ABOUT MARY: About Testimonials Mary’s Charities My Photo Albums Is Remote Work Really Here to Stay? Yes. Probably. Maybe. Leaders, managers, and team members are still struggling with the idea of remote work and how to make employees successful. Various groups are […]

Customer Service

Guest Post: Transactional vs Relational Customer Service

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic, an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service. Effective customer service should contribute to a positive relationship between the […]

Customer Service

Appreciating Customers Every Day – The Importance of Authentic Thanks (Infographic)

In this week’s blog, I discussed about ways to drive a culture of team member and customer appreciation. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX […]

Customer Service

Three Ways to Be Amazing

Creating customer amazement is a foundational concept I cover in almost every one of my customer service keynote speeches. I’ve always preached that to amaze customers, we must simply be better than average all the time. While I’ve thought a lot about this over the years, lately I have been […]

Entrepreneurship

Marriott Infuses Self-Care

As a student of hospitality for the past 35 years, I am always excited to see how the best in class inspire their workforce. Recently, John Hart, a global senior director with Marriott Meetings & Events, invited me to share with the heart of the house. These 250 people managers […]

Customer Service

Have You Emerged Stronger Through Adversity? Four Evidence-based Lessons For Growth (Infographic)

In this week’s blog, I discussed the ways to help your team and organization emerge Stronger Through Adversity. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your […]

Branding

Knowledge is Power. Really?

Click HERE to watch video. Knowledge is Power. Really? We’ve all heard that “knowledge is power.” We all know that the key to gaining knowledge is to gather information. And in today’s world of big data, we all know that gathering information is easier than ever. But how come we […]

Branding

The Power of Referrals.

Click HERE to watch video. I learned about the power of referrals from  a very good friend who is an extremely talented and successful speaker. Besides being one of the three most influential inspirations and mentors for my own speaking career, this person is also a constant source of new […]

Branding

Repetition and Learning.

Click HERE to watch video. Let’s talk about repetition and learning. Intel did it. And then they did it over and over and over again. They tacked a few seconds on the end of almost every major computer company’s TV ads with a directive to buy a computer with “Intel […]

Sales

How Prospecting Looks Different in Q4

https://thesaleshunter.com/wp-content/uploads/2022/10/Sales-GIF-1×1-v2.mp4 Sure, you’ve got a number to hit, but prospecting looks a little bit different in the fourth quarter. Time isn’t on your side. So what do we most need to focus on? See my 10 insights below on how to adjust for success in the 4th quarter. 1. Know […]

Finance

Building Confidence and Resiliency Through a Crisis: Training, Tools, and Leadership Matter

HOME SERVICES: Speaking Advising / Coaching Online Courses ABOUT MARY: About Testimonials Mary’s Charities My Photo Albums Building Confidence and Resiliency Through a Crisis: Training, Tools, and Leadership Matter Many people freeze during a crisis. Think about the last time you witnessed a medical emergency, an automobile accident, or a […]

Entrepreneurship

3 Tips to Flip Rejection on its Head

I submitted one of my success guides to an international company for distribution. A few weeks later, a “Dear John” email arrived in my mailbox. It stated: “After careful review of the information submitted, it has been decided that our distribution enterprise WILL NOT be accepting your success guide.” The […]

Podcasts

Employee Retention via Human Connections

Employee retention is one of the hottest topics in business as we move into 2023.  There are many conversations about the “Great Resignation” (which has continued for two years) and “Quiet Quitting” and how this is impacting companies. People keep leaving, and finding talent is more difficult than ever. According […]

Podcasts

Manufacturing and Employee Retention

Seeking a Manufacturing Keynote Speaker? Employee Retention is a hot topic for manufacturing companies. Everyone I talk to is concerned about finding and keeping talent, and this world of “Quiet Quitting” has become a hot topic that is having a real impact on the human resources function in all industries. […]

Entrepreneurship

Joy is Your Leadership Edge

There are moments in life when you hear wisdom that causes you to stop in your tracks and examine everything you ever knew about leadership. Well, that happened to me in Sioux City, Iowa, USA.  Adam Baumgartner, VP of Demand Operations for Wells Enterprises, recently invited me to share my […]

Podcasts

Sales Skills for Lawyers

Sales skills for lawyers is something that should be taught in law school.  Too often lawyers in big firms are years into their practice before they realize they need to have a strong book of business, or they could be pushed out of their firm. The lawyers who understand that […]

Entrepreneurship

Leadership Vulnerability

Contrary to what many seem to think, vulnerability is not a sign of weakness. Instead, it is indicative of courage and strength. Think back to any act of courage in the past, and you will be surprised to see an aspect of vulnerability showing through. All great leaders have this […]

Entrepreneurship

Creating Consistency

Often, we think consistency is just about doing things again and again until we see results. However, if you’ve ever been in a rut, you know practice does not always make perfect. So why do we struggle so much to get it right?To really see movement in your life, you […]

Branding Sales

Getting More Done with Less

Teams are having to do “more with less”.  Everyone is. Optimizing each team member’s strengths and genius’, they can have the confidence to lean on each other, avoid burnout, and know who has their back and why. With the Table Group’s, Working Genius tool as the baseline, a teambuilding workshop […]

Articles Communication Skills Development General Leadership Management Skills

How Transformational Leaders Deliver Employee Feedback

Do you want to know how transformational leaders deliver employee feedback? You should because it leads to an increase in workplace engagement and creates happy work environment. Here’s a simple truth about human nature: We all like to be praised when we do something well. Very few of us enjoy […]

Branding Sales

The Pursuit of Better

What if competition was all in your head? What if it was only about you? Instead of comparing yourself against someone else’s current state of being, what if you only looked at yourself and where you are in comparison to where YOU’VE been. That is the Pursuit of Better. I […]

Branding

Just do it already!!

Click HERE to watch video. Let’s just do it already. “What are we waiting for? Let’s just do it already.” I said. We were sitting in an agency creative meeting exactly 21 years ago and one of our art directors had just come up with a brilliant solution for our […]

Articles Change Management Company Culture General Human Resources Leadership Management Skills Productivity success Tips Team Building

Organizational Culture and Why We Need It

Organizational Culture and why we need it is a question I get asked often as an executive coach. Let’s examine why it’s so important and how it benefits your employees and your customers. The definition of organizational culture is best summarized this way. It is the combination of beliefs, assumptions, […]

Articles Change Management Communication Skills Development General Human Resources Leadership Management Skills Team Building

Maintaining Employee Experience When Leadership Changes

by Dr. Rick Goodman on May 23, 2022 Maintaining  employee experience when leadership changes is a focus of human resources professionals around the world. Where does employee experience come from? That’s a more complicated question than you might think. My personal belief is that it emanates largely from the people […]

Communication Skills General Leadership Management Skills Self Help Team Building

The Five Areas to Set Goals to Attain Balance in Your Life

by Dr. Rick Goodman on April 19, 2022 Hi this is Dr. Rick Goodman the Team Building expert and author of the book Living a Championship Life “A Game Plan for Success” with your next episode of the Championship Challenge.  Last time we covered the S.M.A.R.T formula of goal setting […]

Technology

Generate Or Tolerate

Everything we do comes down to two choices. Apologies to Morgan Freeman. We generate, or we tolerate. We can generate a working business process, or we tolerate uneven results. We can generate new leads, or we tolerate a “feast and famine” cycle. We generate new clients, or we tolerate being […]

Technology

Do You Even Scale, Bro?

How to grow a stable, unstoppable business with Stable Scaling! Scaling your business is a buzzword, right? We all want to scale. Let’s scale.  Let’s grow. Let’s all get bigger.    Let’s get swole.   Scale.  Up and to the right, man.   Woo hoo!  I got a bright future in sales, […]

Association News

Ed Rigsbee’s Raw & Unedited with Dr. Chris Gray: Live to Virtual Success

Dr. Chris Gray, CEO at Veterinary Emergency and Critical Care Society shares his organization’s journey in converting their planned live annual conference into a virtual experience. Of the many recommendations, the idea of a live command center during the virtual event really made the difference in quickly resolving challenges as they […]

Association News

Ed Rigsbee’s Raw & Unedited with Laura Farr: Create Warm Fuzzies & Family at Your Virtual Conference

Laura Farr, Executive Director American Association of Naturopathic Physicians 300 New Jersey Ave NW, Suite 900 Laura.Farr@naturopathic.org Tips to Share Key Markers 93% fewer expenses 79% less exhibitor income 55% higher registrations 7% higher registration income Structure: Usually a 3 day conference Modified to Day 1 started at 4:00 – 7:00 […]

Association News

Ed Rigsbee’s Raw & Unedited with Tom Papas (WSRCA): Going by the Book

Tom Papas, Executive Director Western States Roofing Contractors Association shares his perspective on following bylaws, leader fiduciary responsibility and quality governance. He suggests association executives rely on the law, common sense and empirical knowledge to stay on course. The post Ed Rigsbee’s Raw & Unedited with Tom Papas (WSRCA): Going […]