Author: shephyken

Customer Service

Guest Post: The Future of The Customer Experience: Understanding the Impact of Data Analytics on Your Customers

This week, we feature an article by Miika Makitalo, CEO of HappyOrNot, the company behind the Smiley Touch™ customer experience improvement solution and a leader in data analytics. He discusses how feedback and data analytics can make or break the customer experience. The customer experience has come a long way […]