Boosting Customer Satisfaction with Quick and Consistent Responses
Top Takeaways: In today’s fast-paced world, customers expect timely responses across various…
Customer Service
Top 5 Customer Service & CX Articles for the Week of September 18, 2023
Each week, I read many customer service and customer experience articles from various resources.…
Guest Post: 5 Ways to Provide Outstanding Customer Experience With Email Marketing
This week, we feature an article by Maria Fintanidou, a copywriter for Moosend, an email marketing…
Emotional & Cultural Value: Lessons from Inca Cola & Starbucks
Imagine being an executive at Coca-Cola, one of the most recognized global brands. Your role with…
The Difference Between Customer Service and Customer Experience
Every once in a while, someone will ask, “What’s the difference between customer service and…
Doing More Than Expected (Even When It’s Not in Your Job Description)
As customers, we appreciate it when someone we’re doing business with does more than we expect.…
Understanding the “Why” Behind Your Net Promoter Score (NPS) with Jason Barro
Top Takeaways: Net Promoter Score (NPS) evaluates customer sentiment and allows companies to…
Top 5 Customer Service & CX Articles for the Week of September 11, 2023
Each week, I read many customer service and customer experience articles from various resources.…
Guest Post: How to Design a Customer Success Program That Works
This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher…
Keeping Brand Promises – Delivering Experiences that Drive Referrals (Infographic)
In this week’s blog, I discussed about how you can create experiences in keeping with your brand…
