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My-Favorite-Jimmy-Buffett-Story.webp
  • Branding

Was Jimmy Buffett’s Death Coincidental or Ironic?

Click HERE to watch video. Was Jimmy Buffett’s Death Coincidental or Ironic? I ask because…

  • Published: September 12, 20236:18 pm
  • Author Bruce Turke
554
The-Dirty-Ethical-Secret-of-Online-Gambling.webp
  • Ethics

The Dirty Ethical Secret of Online Gambling

“Dude, look at this!” I recently heard while waiting in line to board a flight. I looked over…

  • Published: September 12, 20234:49 pm
  • Author Chuck Gallagher
535
Understanding-the-Why-Behind-Your-Net.webp
  • Customer Service

Understanding the “Why” Behind Your Net Promoter Score (NPS) with Jason Barro

Top Takeaways: Net Promoter Score (NPS) evaluates customer sentiment and allows companies to…

  • Published: September 12, 20236:00 am
  • Author shephyken
522
communication-mastery-with-Dr-Rick-Goodman.webp
  • Accountability

3 Things Accountable Leaders Always Master

Accountable leaders possess a variety of attributes, and it can be challenging to narrow them down…

  • Published: September 11, 202310:13 pm
  • Author Sam Silverstein
557
  • Customer Service

Top 5 Customer Service & CX Articles for the Week of September 11, 2023

Each week, I read many customer service and customer experience articles from various resources.…

  • Published: September 11, 20236:30 am
  • Author shephyken
638
Build-Resilience-to-Prevent-Burnout.webp
  • Finance

Build Resilience to Prevent Burnout

  Build Resilience to Prevent Burnout You can prevent and overcome burnout in several ways, such…

  • Published: September 9, 20233:20 pm
  • Author Mary Kelly
635
How-to-Design-a-Customer-Success-Program-That-Works.webp
  • Customer Service

Guest Post: How to Design a Customer Success Program That Works

This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher…

  • Published: September 8, 20236:30 am
  • Author shephyken
669
Keeping-Brand-Promises-–-Delivering-Experiences-.webp
  • Customer Service

Keeping Brand Promises – Delivering Experiences that Drive Referrals (Infographic)

In this week’s blog, I discussed about how you can create experiences in keeping with your brand…

  • Published: September 7, 20233:00 pm
  • Author Joseph Michelli
542
Keeping-Brand-Promises.webp
  • Customer Service

Keeping Brand Promises – Delivering Experiences that Drive Referrals

The Importance of Authentic Branding in Business Your brand is more than your trade dress or…

  • Published: September 6, 20233:00 pm
  • Author Joseph Michelli
467
How-to-Hug-People-With-Our-Words.webp
  • Entrepreneurship

How to Hug People With Our Words

If you know me, you know one of my favorite things in the world is to hug people with my words.…

  • Published: September 6, 20232:31 pm
  • Author STBI
568

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